Tag Archives: user feedback

Customer Feedback: The Dangers of a Two Way Street

One of the greatest things about Social Media is the vast amount of feedback that you get from your users/customers. However, one of the great dangers of Social Media is that you give your detractors an equally large platform to share their negative feedback with not only you, but the rest of the world, as …

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Undue influence and the wisdom of crowds

I was listening to an interesting podcast from the guys who wrote FreakonomicsĀ  (it’s available for free download on iTunes, if you are interested). The subject that were discussing was “Do Expensive Wines Taste Better?” To summarize: in the first section, one of the guys recalled a time where as young professor he was in …

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