Tag Archives: community
Everyone Has Something To Teach Us
Everyone has something to teach us. Sometimes the lesson is plain to see and understand. However, sometimes the lesson might not be readily apparent. It takes having the humity to learn and the discernment to figure out what the lesson is. This is especially true when it comes to children. If you don’t let …
Is Your Online Community “Hawaii” or “a local pub”?
Many years ago (like in the early 90s), it was a time when information traveled slower, and far away places seemed much farther away. It was back then that I went to Hawaii for the first time. I can recall sitting in a beach side bar with my feet in the sand, drinking a beer …
Don’t Follow Me. TALK to me!
“Follow Us Me Twitter” (or “Follow Us On Twitter), has become a rather ubiquitous statement. This is unfortunate, because it really isn’t a good goal. My colleague Evan Hamilton of UserVoice (@evanhamilton) has said “more followers doesn’t matter unless they’re good. I’d rather have 20 super-passionate followers than 20,000 randoms.” While extreme, I agree with …
Walking Fast vs. Walking Far
There is an African proverb that goes “if you want to walk fast, walk alone, but if you want to walk far, walk together”. (side note of irony— I’ve been thinking about this post for a while, and it just so happens that on the day that I do finally write it up, that Boston …
A Question About “The 3 Most Important Keys to Building a Community”
This began as a question on Quora, which is: “What are the three most important things to focus on in building an online community? I am interested in your views in how to make it exclusive, relevant and sticky.” There are some other good answers to that post, which you can read here on Quora …
Getting Started in Social Media, Part 2
This is a continuation from last weeks post. So to sum up the scenario, I am focusing on companies who have taken a “wait and see” approach to Social Media and/or those who are planning to test the waters. In Part 1 we got executive buy-in, did some self education, and made a plan. The …
Customer Feedback: The Dangers of a Two Way Street
One of the greatest things about Social Media is the vast amount of feedback that you get from your users/customers. However, one of the great dangers of Social Media is that you give your detractors an equally large platform to share their negative feedback with not only you, but the rest of the world, as …
Stop. Collaborate. Listen. 